Paynet Kenya utilizes unique ATM Monitoring Tool
June 2007
The Paynet ATM Network Management
division has developed and customized a unique
tool that provides real time, round-the-clock
monitoring of the five ATM networks with over
160 ATMs under its administration. These are ATM
networks for NIC Bank, Diamond Trust Bank, Fina
Bank, PesaPoint and WagePoint ATMs for both Commercial
Bank of Africa (CBA) & Diamond Trust Bank.
This monitoring tool is designed to inform authorized
persons of network and end system problems, ensuring
enhanced service delivery, ATM Uptime and more
importantly immediate problem assessment and resolution.
So intelligent is the tool, that it can then be
configured to store thresholds for each resource
that it measures and behave differently according
to whether or not the resource is within threshold.
This could include automatic notifications to
the user via email, instant text message (SMS).
The tool presents a global view of not only the
network but individual ATMs and sets alerts to
critical pre-determined multiple situations such
as safe door status, cash level in the canisters,
ATM stationery level, among other features.
In the absence of such a superior monitoring tool,
the business would have to rely on a more re-active
approach where actions are triggered by something
gone wrong. As ATMs are geographically distance
from one another, keeping track of their performance
is key to continuing business.
The ability to see the status of the facilities
and services at a glance is a useful experience
for everyone from the system administrator to
the Customer Service. The tool can also be used
as a rich source of historical information; status
information, problem history and logging can be
viewed and analyzed to provide a detailed picture
of how hosts and services have behaved over time.
This can be very useful in determining trends
and patterns both for intermittent problem resolution
and in determining expansion requirements.
This monitoring tool also provides a simple authorization
scheme that allows the system administrator to
restrict what different users can both see and
do via the web interface. This feature can be
extremely useful as a single application can provide
a customized interface appropriate to the user.
For example there could be a general view only
interface available to check service status for
first line support staff, an expanded manager's
interface to view more detailed service and resource
status with access to the escalation features,
and the full blown system administrator interface
allowing access to all the features including
scheduling and configuration.
With this monitoring tool, Paynet has successfully
converged IT and operations performance.
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