Outsourced
Switch and ATM Management Services
Managing an ATM network takes
significant skill, resource and focus. Many financial
institutions are keen to outsource this non-core
activity to Paynet Kenya, which has proven its
ability to provide industry leading up times and
ATM performance.
By outsourcing the ATM operations,
financial institutions can concentrate on the
critical front end delivery channels such as product
development, brand, sales, marketing and customer
service all of which are vital to them in an increasingly
competitive market. This ultimately benefits their
customers. Currently Paynet Kenya manages more
than 160 ATM’s in 44 towns over Kenya (some
are even on large agricultural estates) and has
been at the heart of market leading initiatives
like NIC Move and Diamond Trust Bank Open Banking.
This ultimately benefits the
customer who gets offered more products and services
from more banks at a lower cost.
Benefits of Paynet
ATM Network Management:
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Funds
that would have otherwise be used to manage
an ATM network by a financial institution
are saved and channelled to development
of more products and services, therefore
lowering the cost of running the network
|
- Improved network up time /
customer service
|
With
an experienced and dedicated professional
team, focus is put into ensuring network
uptime and therefore customer satisfaction. |
- Improved management information
|
Paynet
uses Management Information System (MIS)
tools to analyse network usage trends, allowing
easy management to ensure the networks are
at an optimum. |
The centre is headed by Chrispine
Opondo, who has over 15 years experience in ATM
Management having been involved in the inception
and rollout of ATMs in Kenya in the early 1980s.
For more
information and a detailed presentation on this
service, please contact us.
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